Terms Of Service
TERMS AND CONDITIONS HEVORA HOME
Last updated: 12/11/2025
Welcome to Hevora Home (operated by S.P. Commerce LTD). These Terms and Conditions (“Terms”) govern your use of our website and the purchase of any products or services from us. By accessing our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms, including any additional terms and policies referenced herein or available by hyperlink. Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any of our services. These Terms apply to all users of the site, including but not limited to visitors, customers, merchants, and content contributors.
SECTION 1 – ONLINE STORE TERMS
1.1 By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
1.2 You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
1.3 You must not transmit or distribute any worms, viruses, or any code of a destructive nature.
1.4 A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
2.1 We reserve the right to refuse service to anyone, for any reason, at any time.
2.2 You understand that your content (not including credit card information) may be transferred unencrypted and may involve:
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.
2.3 You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service, or any contact on the website through which the Service is provided, without our express written permission.
SECTION 3 – ACCURACY OF INFORMATION, PRODUCTS AND PRICING
3.1 We make every effort to ensure that the information on this site, including product details, descriptions, and prices, is accurate and up to date. However, errors, inaccuracies, or omissions may occasionally occur. We are not responsible if any information provided on this site is not accurate, complete, or current. The material on this site is provided for general informational purposes only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources of information. Any reliance on the material on this site is at your own risk.
3.2 This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we are under no obligation to update any information. You agree that it is your responsibility to monitor changes to our site.
3.3 All products and services listed on our website are subject to availability. We reserve the right to limit the quantities of any products or services that we offer, and all prices are subject to change without notice.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
4.1 Prices for our products are subject to change without prior notice.
4.2 We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice.
4.3 We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES
5.1 Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Return Policy.
5.2 We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
5.3 We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
5.4 We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
6.1 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
6.2 These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
6.3 You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 7 – OPTIONAL TOOLS
7.1 We may provide you with access to third-party tools over which we neither monitor nor have any control or input.
7.2 You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
7.3 Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
7.4 We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.
SECTION 8 – THIRD-PARTY LINKS
8.1 Certain content, products, and services available via our Service may include materials from third parties.
8.2 Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
8.3 We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third party’s policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
9.1 If, at our request, you send certain specific submissions (for example, contest entries), or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation:
(a) to maintain any comments in confidence;
(b) to pay compensation for any comments; or
(c) to respond to any comments.
9.2 We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms and Conditions.
9.3 You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain defamatory, unlawful, abusive, or obscene material, or any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and for their accuracy.
9.4 We take no responsibility and assume no liability for any comments posted by you or any third party.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
11.1 Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, and availability.
11.2 We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
11.3 We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
12.1 In addition to other prohibitions as set forth in these Terms and Conditions, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial, state, or local regulations, rules, laws, or ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that could affect the functionality or operation of the Service, any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
12.2 We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
13.1 We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
13.2 We reserve the right to remove the Service for an indefinite period of time or to cancel the Service at any time, without notice to you.
13.3 You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
13.4 In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if you were advised of their possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – RETURN POLICY
14.1 The customer has the right to return the product within 30 days of receiving it, in accordance with consumer protection laws in the United Kingdom. To be eligible for a return, the item must be unused and in the same condition in which it was received. The customer is responsible for all costs associated with returning the product. The product must be returned directly to the supplier.
14.2 Before returning any product, the customer must contact us at support@hevorahome.com Refunds will be processed to the original method of payment within 10 business days after the returned item has been received and inspected.
14.3 Hevora Home is not responsible or liable for any costs related to the return shipment of the product. The customer agrees to indemnify Hevore Home for any expenses or liabilities arising from the return process.
14.4 Further information can be found in our Return Policy.
SECTION 15 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Hevora Home and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
SECTION 16 – SEVERABILITY
If any provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any remaining provisions.
SECTION 17 – TERMINATION
17.1 Any obligations and liabilities incurred by the parties prior to the termination date shall survive the termination of this agreement for all purposes.
17.2 These Terms and Conditions shall remain in effect unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site.
17.3 If, in our sole judgment, you fail to comply with any term or provision of these Terms and Conditions, we may terminate this agreement at any time without prior notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services (or any part thereof).
SECTION 18 – ENTIRE AGREEMENT
18.1 The failure by us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
18.2 These Terms and Conditions, together with any policies or operating rules posted by us on this site or in relation to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including previous versions of the Terms and Conditions).
18.3 Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party. This means that if any part of the Terms is unclear, it may not be interpreted against us but should be interpreted reasonably and in a manner that supports the business.
SECTION 19 – GOVERNING LAW
These Terms and Conditions, and any separate agreements under which we provide you with Services, shall be governed by and construed in accordance with the laws of the United Kingdom.
SECTION 20 – PRECEDENCE OF THESE TERMS OVER COUNTERPARTY TERMS
These Terms and Conditions take precedence over any terms and conditions of the counterparty, including those contained in orders, invoices, or any other documents issued by the counterparty. Any terms or conditions of the counterparty that conflict with or deviate from these Terms and Conditions are expressly rejected unless we have expressly agreed to them in writing.
SECTION 21 – PRECEDENCE OF SPECIFIC AGREEMENTS
In the event of any conflict or inconsistency between the provisions of these Terms and Conditions and the provisions of a specific agreement between the customer and the Seller, the provisions of that specific agreement shall prevail. Any conflicting provisions in these Terms and Conditions shall, in such cases, be deemed inapplicable.
SECTION 22 – CHANGES TO THE TERMS
22.1 You can review the most current version of the Terms and Conditions at any time on this page.
22.2 We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms and Conditions by posting updates and changes on our website. It is your responsibility to check our website periodically for changes.
22.3 Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
Questions about the Terms and Conditions may be sent to us via:
Email: support@hevorahome.com
Contactform: https://hevorahome.com/pages/contact
SECTION 23 - Business Contact Information
Wesbite Name: Hevora Home
Company Name: S.P. Commerce LTD
Adress: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
E-mail: support@hevorahome.com
Contact Form: Contact Form
Phone Number: +44 20 4542 9853
UK Company Number: 16846801
Country of Registration: United Kingdom
Customer Service Hours: Monday to Friday, 9:00am – 5:00pm (GMT)