Privacy Policy
Privacy Policy
Last updated: 13/11/2025
This Privacy Policy describes how Hevora Home (S.P. Commerce Ltd) (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.hevorahome.com (“Website”, “Site”).
By using our Website, you agree to the collection and use of information in accordance with this policy.
1. Business Contact Information
Wesbite Name: Hevora Home
Company Name: S.P. Commerce LTD
Adress: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
E-mail: support@hevorahome.com
Contact Form: Contact Form
Phone Number: +44 20 4542 9853
UK Company Number: 16846801
Country of Registration: United Kingdom
Customer Service Hours: Monday to Friday, 9:00am – 5:00pm (GMT)
2. INFORMATION ON THE COLLECTION OF PERSONAL DATA
2.1 We appreciate your visit to our website and thank you for your interest. In this section, we would like to inform you about how we handle your personal data when you use our website. Personal data refers to any information that can be used to identify you personally.
2.2 The data controller responsible for processing personal data on this website, within the meaning of the General Data Protection Regulation (GDPR), is Hevora Home.
The data controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data.
2.3 For security reasons, this website uses SSL or TLS encryption. This encryption is designed to protect the transmission of personal data and other confidential content, such as orders or enquiries sent to the data controller. You can recognise an encrypted connection by the URL beginning with “https://” and the padlock icon displayed in your browser’s address bar.
3. What Information We Collect
We may collect the following types of information:
a. Personal Information You Provide
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Full name
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Email address
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Shipping and billing address
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Phone number
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Payment details (processed securely via third-party providers)
b. Information Collected Automatically
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IP address
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Browser type and version
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Device type
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Cookies and usage data
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Referral source and time of access
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Pages visited and time spent
4. COOKIES
To enhance site functionality and improve user experience, we use cookies. These small text files are stored on your device to assist with navigation and perform essential functions, such as maintaining cart contents across sessions. Cookies are also used for analytical purposes to collect information about how our website is used.
Session Cookies: These are temporary and are deleted when you close your browser.
Persistent Cookies: These remain on your device to recognise your browser on future visits, enabling improved navigation and personalised settings.
You can manage your cookie preferences directly through your browser settings. Below are links to instructions for configuring cookies in various browsers:
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Internet Explorer: Delete and manage cookies Microsoft Support
Please note that disabling cookies may limit your ability to use certain features of our website effectively.
5. How We Use Your Information
We use your personal information for the following purposes:
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To fulfill and manage your orders
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To process payments securely
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To communicate with you about your orders, returns, or inquiries
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To send promotional emails (only with your consent)
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To detect, prevent, and address technical issues or fraud
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To comply with legal obligations
6. Legal Basis for Processing (GDPR)
If you reside within the European Economic Area (EEA), we process your personal data on the following legal grounds:
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Your consent
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Performance of a contract
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Compliance with legal obligations
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Our legitimate interests, where those interests are not overridden by your rights
7. Sharing Your Personal Information
We may disclose your personal data to trusted third parties when necessary to operate our services, including:
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Payment service providers (e.g., Stripe, PayPal, Klarna)
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Shipping and logistics partners (e.g., DHL, PostNL, UPS)
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Email service provider (e.g., Mailchimp, Klaviyo)
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Analytics and performance tools (e.g., Google Analytics)
We do not sell your personal data to any third party under any circumstances.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.
You can request deletion of your data at any time by contacting us at support@hevorahome.com
9. Your Rights
Depending on your location, you may have the following rights:
For EU/EEA Residents (GDPR)
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Right to access, correct, or delete your personal data
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Right to data portability
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Right to restrict or object to processing
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Right to lodge a complaint with a supervisory authority
For California Residents (CCPA)
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Right to know what personal data we collect
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Right to request deletion
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Right to opt out of the sale of personal data (we do not sell data)
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Right to non-discrimination for exercising privacy rights
10. Data Security
We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the internet is 100% secure.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies separately.
12. Policy Changes
We may update this privacy policy to reflect changes in legal requirements or our processing practices. Significant updates will be notified through our website or via email.
13. Contact Information
If you have questions or concerns about this Privacy Policy or your data, please contact us:
- Email: support@hevorahome.com
- Contactform: https://hevorahome.com/pages/contact
- Phone: +44 20 4542 9853
- Mailing Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Customer Service Hours: Monday to Friday, 9:00am – 5:00pm (GMT)